25th February 2020

Booked your smart meter installation? Here’s everything you need to know:

Phil Steele, Future Technologies Evangelist

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We’re here to talk you through the smart meter installation process! Here's everything you need to know in the run up, during, and after your appointment. If you’ve booked an appointment - congratulations! - you’re a step closer to greener, more convenient metering, and you’ll soon have access to our revolutionary smart tariffs too.

Prior to your appointment:

By now you’ll have had an email from us to confirm your appointment time and date. Here’s a few things you need to know prior to your appointment.

There will need to be an adult over the age of 18 in the house for the duration of your appointment. We’ll also need to turn off your electricity for around 45 mins just to be safe. Overall, your meter installation can take a couple of hours, it usually takes less time than that, but we advise you to allow four hours in case of any complications. The engineer will need clear access to your meters, so make sure they’re not in any locked cupboards!

Please get in touch via hello@octopus.energy to let us know if anybody in the household is vulnerable or has any disabilities so our engineers can plan extra support as required.

We’ll send you a text or email to remind you of your appointment nearer the time, and we’ll call or text on the day to let you know we’re on our way.

Given the outbreak of the coronavirus, Covid-19, we’re taking preventative actions to keep you and our staff safe while we install your meter. You can find full details on our Covid-19 policy here. If you have any concerns you may have the virus, please email hello@octopus.energy as soon as possible so that we can rearrange your appointment.

What to expect during your appointment:

If you’re based in the Midlands, North of England, or Scotland, then your engineer will be from SMS, so don’t be surprised if they aren’t in an Octopus Energy uniform. If you’re based in the South of England, your engineer will be from Octopus Energy Services or AES.

During your appointment, our octo-engineers will install your meters, explain how your in-home Display (IHD) works, offer advice about energy efficiency and using energy in a more environmentally friendly way, and answer any questions you might have.

They will also take your meter readings, which will then be sent to us. The engineer will then note down your old meter’s final readings on your smart home guide.

What to expect after your appointment:

Once you’ve had your appointment, it can take up to two weeks to connect to your meter - as shown in the calendar below.

A calendar displaying an example smart meter timescale. We will have your meter details and should be able to communicate with your meter after two weeks. Several days after that, you will be able to switch to one of our smart tariffs if you do so wish.

Once your meters are fully connected, you’ll see your smart meter data in both on your online account under “your meters”, and on your IHD . If they aren’t there yet, it means we’re still busy connecting. If it’s been longer than 14 days, get in touch by emailing hello@octopus.energy.

Before we receive your meter technical details from the engineer, you may receive an email asking for a meter reading. You don’t need to do anything if you get this email, as your final meter reading from your old meter will have been taken by your engineer. All this means is that we haven’t received the readings from them yet.

After your smart meter has been connected...

You will be eligible for our revolutionary Smart tariffs:

  • AgileOctopus has half-hourly energy prices, giving customers super-cheap power when there's lots of renewable electricity available to use up, and no one around to use it. Sometimes, customers even get paid to use energy. Seriously.
  • octopusGO is a tariff for electric vehicle owners, offering a super-cheap rate for four hours each night, so drivers can charge up for next to nothing during off-peak times.
  • OutgoingOctopus is the UK's first ever smart 'export' tariff for customers who generate energy at home. If you have solar panels, we’ll pay you for the green energy you pump back into the grid.

If you've already registered your interest in a smart tariff, we'll be in touch once your meters are connected to complete your switch.

Brush up on reading your IHD

If we installed your smart meter before March 2020, you will have an IHD 3. Click here for a guide to reading your IHD 3.

Learn how to take advantage of your smart meter for maximum energy efficiency!

Your smart meter will allow you to keep a close eye on the energy you are using. For more energy efficiency tips that will have a real impact on your wallet, and the environment, click here to visit our energy efficiency blog, or watch this video for some quick tips!

If you want to know more about smart meters in general, you can take a look at this overview, or explore the dedicated smart meter section on our blog. If you want to know more about the standards we uphold during our smart meter installation, you should visit the SmiCop website.

image of Phil Steele

Phil Steele

Future Technologies Evangelist

Hey I'm Constantine, welcome to Octopus Energy!

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