5th August 2020

The Warm Home Discount: everything you need to know

Emily Renwick, Operations Manager

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Octopus Energy is offering the Warm Home Discount to customers in 2021. Applications aren't open just yet, but they will be later this year towards Autumn. For now, you can put your name down to be contacted as soon as applications open, and find out everything you need to know about applying and qualifying for the Warm Home Discount.

What is the Warm Home Discount?

The Warm Home Discount (WHD) scheme helps people who need it most cover their high winter bills. Customers who qualify receive £140 credit towards their energy bills sometime between October 2020 and March 2021.


Important: this doesn't count as applying for the WHD - you’ll still have to put an application in once we’ve been in touch!

Who is entitled to the Warm Home Discount?

There are two ways to get hold of the discount. You’ll either be entitled to it automatically under the "Core group" criteria (below, we'll tell you what it means to be part of this group), or you can apply to receive it if you think you’d qualify based on some broader criteria.

Do you have a prepayment (pay-as-you-go) meter?

It’s worth noting that prepayment customers are entitled to apply the Warm Home Discount. If you are a prepayment customer, you will also need to apply once applications open.

What does it mean to be entitled to the discount as part of the "Core" group?

To be part of this group, as of the 5th July 2020, you (or your partner’s) name must be on your energy account, and you (or your partner) must meet both these criteria:

If that’s you, you don’t need to put in an application for the Warm Home Discount. The Department of Work and Pensions (DWP) will contact you directly about your £140 rebate before mid-December 2020.

What happens next:

  • We’ll work together with the Department of Work and Pensions to identify all our customers who qualify as part of the “Core” group.
  • The DWP will send a letter to all potentially eligible customers, saying one of two things. Either:
    • You'll get the discount automatically (so no need to do anything), or
    • You need to contact the Warm Home Discount Helpline to provide more details

If the DWP letter confirms your discount will be applied automatically... we’ll credit the £140 to your energy account before the end of the year (and let you know when we have).

If you think you're eligible as part of Core Group, but you've not had a letter from the DWP by mid-December... call the Warm Home Discount Helpline.

If you’re not part of the category above you can still apply for the Warm Home Discount.

What does it mean to be eligible for the Warm Home Discount based on broader criteria?

You may still be entitled to the Warm Home Discount based on some broader criteria. If you think you might qualify this way you should apply directly to us. These WHD rebates are awarded on a first come, first serve basis, so get yours in as soon as you can.

The criteria

You are eligible for the Warm Home Discount if at least one bullet from section A and one from section B applies to you or your partner.

Section A

  • You receive the Savings Element of Pension Credit only
  • You receive Council Tax Reduction (excludes the 25% single person’s discount)
  • You receive Income Support
  • You receive Income-based or Contribution-based Job Seeker’s Allowance (JSA)
  • You receive Income-related or Contribution-based Employment & Support Allowance (ESA)
  • You receive Working Tax Credit
  • You receive Housing Benefit with a total annual household income of £16,190 or less (before tax and National Insurance)
  • You receive Child Tax Credit where the award statement shows a total annual household income of £16,190 or less (before tax and National Insurance)
  • You receive universal credit, and have an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods
  • Your total annual household income is £16,190 or less (before tax and National Insurance)

Section B

  • You receive Personal Independence Payments (PIP)
  • You receive Disability Living Allowance (DLA), any disability premium (all rates) or disabled child element of Universal Credit
  • You receive any Income-related benefit which includes:
    • Carer’s Premium and Carer’s Allowance (for someone within the household) OR
    • Attendance Allowance (for applicant or their partner) OR
    • Industrial Injuries Benefit
  • You hold a Maternity Exemption Certificate (MATEX)
  • You hold a Medical Exemption Certificate (MEDEX)
  • Are exempt from prescription charges (only for customers in England)
  • You hold a valid war pension NHS exemption certificate and the prescription is for your disability
  • You're aged 62 and over (OR receive any pensioner premium)
  • You're disabled or someone else within the household has a disability
  • You have a dependent child under 5 (dependent child who normally resides with the applicant)
  • You have a dependent child aged 5 – 16 (dependent child who normally resides with the applicant or under 20 if in full time education (dependent child who normally resides with the applicant)
  • You receive the limited capability for work element of Universal Credit

For now...

For more info on what the scheme is and how it works, Ofgem and gov.uk also have handy guides. The WHD helpline - 0800 731 0214 - is currently closed, but will open on 12 October 2020. In the meantime, if you have any questions at all, just drop us a line to hello@octopus.energy.

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Emily Renwick

Operations Manager

Hey I'm Constantine, welcome to Octopus Energy!

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