A picture of an Octopus Energy operations specialists answering a customer query

Ways to get in touch

Don't spend a lifetime waiting on the phone

No one likes waiting in a call queue. Instead, why not see if you can solve the issue through our online account, or drop us a message online for a quick response?

If you've got no gas or electricity, or you suspect there might be a gas leak, head to our emergency guide

On your online account, you can...

There's heaps more you can do, from checking out all your old statements and correspondence with us to making one-off payments. Go explore.

Set your account up here if you haven't already.

Contact us online

Online is the best way to get in touch with our customer service team, 7 days/week (usually responding within a few hours). It means we can fix your problems while you get on with your day.

How are we doing?

We're taking 11 hours, 51 minutes on average to reply to your emails at the moment. That's longer than we'd like, so if your query isn't super urgent, it may be better to try later. In case you're wondering, we measure response times during business hours

Email median reply waiting times

Date Median reply waiting time (hrs)
24th November 2020 23
25th November 2020 20
26th November 2020 12
27th November 2020 3
28th November 2020 14
29th November 2020 10
30th November 2020 1

Any of these will get to us:

Email

hello@octopus.energy

For business enquiries:

business@octopus.energy

You can also message us on Facebook or Twitter

Speak to us

If you have an urgent issue you can always call us for help.

Call us

Hey I'm Constantine, welcome to Octopus Energy!

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