All FAQs

Including any questions you have about your old supplier.


How long will my switch take?

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Do I need to contact my current supplier?

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When will my first Direct Debit go out?

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What if I'm moving house or have just moved in?

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When will I receive a final bill from my old supplier?

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Should I cancel my old supplier's Direct Debit?

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What payment methods do you offer?

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Will my monthly payments always stay the same?

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What happens if I'm in credit or debit with my old supplier?

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Will I be charged cancellation fees?

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What happens if I'm in credit or debit with you?

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What happens if I have a smart meter?

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What is a smart meter and can I have one?

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Do you support prepayment meters?

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Do you send meter readers around?

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What is a fixed tariff?

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What is a flexible tariff?

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Do you offer Feed-in Tariffs?

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Why do you take an initial payment when my supply starts?

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How do I read my meter?

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How do I read my SMETS2 meter?

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How do I read my Secure smart meter?

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How do I read my non-Octopus smart meter?

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Do I have to have a smart meter?

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Can I get current account cash back on my energy with Octopus?

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My old supplier has offered me a better deal to stay with them – should I take it?

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Do you offer the Warm Home Discount?

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Why don't you offer online, dual fuel, or Direct Debit discounts?

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What happens if I'm away when you need a meter reading?

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My in-home display isn't working

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I have a smart meter - why are you asking for meter readings?

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When can I get a smart meter?

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How do I manage someone's energy account after they've passed away?

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What should I do if I think I've received a scam or phishing email?

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What can we help you with?

Hey I'm Constantine, welcome to Octopus Energy!

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